Telephone Entiquette Training

TThe vital aspects of phone etiquette covered in our Telephone Etiquette and Soft Skills Training makes a great impact on customers. The business telephone etiquette displayed in organizations is indicative of the employees' willingness and ability to efficiently assist customers - both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization's customers making it a critical customer 'touch point' - an important aspect of Customer service training. Communication skills also play a big role in Telephone Etiquette.

It is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange. This is because virtual teams are the norm rather than the exception nowadays, and one of their primary channels of communication is the telephone.

DGN Skill & Management Pvt. Ltd.

About Us

The Institute has launched a number of high impact courses focused on skill development in our geographical region that will meet the nations target of increased employment and manpower availability.

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Training is teaching, or developing in oneself or others, any skills and knowledge that relate to specific useful competencies.

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Our institute is located at a peaceful environment suitable for learning. Our well furnished building & equipped laboratories along with the hygienic environment would cater to the educational needs of our students.

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