Soft skills training is being highly prioritized and recognized today by corporates institutes as being essential to relationships. Often we are asked the question, "What are soft skills?" Soft skills are personal characteristics that relate to a person's capability to interact effectually with others. Simply put, it is all about empathy. Empathy is not restricted to work, but, in fact, it is vital in all areas of life.
It is often said that 'IQ gets you hired, EQ gets you promoted'. Initially, soft skills training in India was conducted for the front line and middle management based on the assumption that senior level executives are adept at it. However, today it is a vital part of all soft skill training for managers and above, also known as leadership training. There is a significant body of research amongst soft skill training companies that focuses on the importance of this skill in leaders. Business today mandates that C-level executives will not simply manage their own business areas but they will also impact key decisions by making contributions to the CEO. "The C-level person today needs to be more team-oriented, capable of multitasking continuously and leading without rank, and able to resist stress and make sure that his subordinates do not burn out. And he needs to do all of this with a big smile in an open plan office. In other words, we're looking at a whole new breed of top executives." as one executive recruiter, stated in the Harvard Business Review Article, 'The New Path to C-Suite' . This article stresses on the importance of soft skill development in people performing at the highest positions in corporates.
The natural result of this enhanced focus has caused it to become a significant part of leadership development. McKinsey Consulting conducts a much sought-after program for leaders called 'Personal Insight Workshops' which focuses on personal development through understanding empathy and enhancing one's awareness of restricting attitudes, beliefs and mindsets.
The DGN methodology for creating and conducting corporate soft skills training programs is to customize each program intricately to meet the needs and objectives of the organization. Having a deeper understanding of the needs and challenges help us to identify the skills and knowledge that will create the difference. Each program is interactive, participatory and includes readiness and reinforcement activities. The role-plays give the participants the ability to practice the skills and use it when they start work on the next day.