The Email Etiquette Training and communication training conducted by MMM Training Solutions teaches the established rules for effective business writing and business email etiquette.
With communication being largely via email, it is imperative that each company establishes specific business email writing protocols. The general rules of how to write a business email are well established; so adherence to it can greatly enhance the effectiveness of communication without too much effort. Hence Email Etiquette Training plays an important part in our Managerial Training programs.
Many companies send email replies late or not at all, or send replies that do not actually answer the questions asked. If your employees have the skills for writing business emails that are professional, it will contribute greatly to giving you the competitive edge. Moreover by educating employees as to what can and cannot be said in an email, you can protect your company from irate customers and awkward liability issues.
Effective business email writing has been proven to have a direct impact on productivity. A Pitney Bowes study concluded that the average office worker on a daily basis sends and receives: 36 email messages; 52 phone messages; 36 pieces of old-fashioned regular mail; 14 faxes; and eight pager messages. Many of these forms of communication were not even available a few years ago. Technology is progressing so fast that it takes all we can do to keep up with the latest gadgets.