Our Voice and Accent Training focuses on Accent Neutralization. Accent Training is focused on helping the participants to comprehend their international clients with greater ease. The Accent Training provided by DGN Training Solutions creates a noticeable difference in the clarity and comprehendibility of the communication of the participants. English Accent Training is of particular importance in BPO Training, a direct impact of globalization.
Outsourcing is generally defined as the transfer of components or large segments of an organization's internal infrastructure, staff, processes or applications to an external resource. The trend is towards outsourcing to countries where this work can be done at lower cost to the company. India has enjoyed the benefits of outsourcing because of its wealth of highly educated English speakers. However, the native influence on pronunciation has interfered with comprehension to a certain degree. Accent neutralization training helps to increase this aspect of communication which in turn positively impacts customer service.
This program, in which the participants learn voice and accent, is focused on eliminating the mother tongue influence and developing a neutral English accent. The effectiveness in the program lies in the systematic approach to the training. The emphasis is placed on Phonetics and Intonation which are the two major areas that impact accent. The language is further understood after the participants undergo our English Language Training.